Full payment for your stay is required at the time of your booking, should you wish to cancel (for any reason) a full refund can be given.
If your cancellation is 14 days prior to your stay, we will refund 50% of your booking (not including credit card transaction fees)
For all stays where a ‘no-show’ occurs (where you fail to turn up for your stay and/or notify us), no refunds will be given.
Our exception to this is in the case of a government enforced lockdown or restrictions due to Covid-19 and Fernlea is unable to host you, in this instance a full refund will be given. Should this be the case, we will of course be in touch.