Frequently Asked Questions

Some of the answers to our most often asked questions can be found here. Can’t find the answer you need? Get in touch with us and we are happy to help.

Accommodation

We would like to come on a weekend not yet listed, can we do that?

Certainly, contact The Missus (Jenni) and let her know your preferred dates and she will do her best to make it work for you.

What is your cancellation policy?

Full payment for your stay is required at the time of your booking, should you wish to cancel (for any reason) a full refund can be given.

If your cancellation is 14 days prior to your stay, we will refund 50% of your booking (not including credit card transaction fees)

For all stays where a ‘no-show’ occurs (where you fail to turn up for your stay and/or notify us), no refunds will be given.

Our exception to this is in the case of a government enforced lockdown or restrictions due to Covid-19 and Fernlea is unable to host you, in this instance a full refund will be given. Should this be the case, we will of course be in touch.

What is included in our stay?

Breakfast and dinner are included in your stay, as well as light snacks. Plus, we include for you participation within any farm activities you would to get involved in, such as animal care and feeding, bee keeping, growing in the green house, and learning about off grid systems. This is of course fully optional, and you are more than welcome to come and just relax.

Can we bring our children and/or pets?

Sorry no. We cannot allow children due to our grounds, there are unfenced ponds and a number of hazards for children. Given our property has a number of animals that are very special to us, we simply cannot have any pets of any kinds visit or stay with us.

Workshops

What is your cancellation policy?

Full payment for the workshop is required at the time of your booking, should you wish to cancel (for any reason) a full refund can be given.

If your cancellation is 14 days prior to your stay, we will refund 50% of your booking (not including credit card transaction fees)

For all workshops where a ‘no-show’ occurs (where you fail to turn up for your stay and/or notify us), no refunds will be given. No shows will incur a 100% charge of the total booked.

Except in case of lock down for Covid 19 declared by the Government full refunds will be given.

What if a workshop is cancelled?

We do not have a large minimum for our workshops and most of these can go ahead with just 2-3 people. In the rare case that a workshop is cancelled you will be given the option to rebook on another workshop later in the year or be fully refunded.

Can we bring our children and/or pets?

Events

I’d love to attend one of your charity events, how do I book my place?

When we are taking bookings, our event spaces will be loaded onto our events page. Here you will be able to purchase spaces, paying online through our checkout process.

Do you do team building days or other corporate events?

Yes, we do run team building days, and strategy planning days. We have a boutique rural setting so all events cater for a max of 14 people.

Do you host weddings?

Yes, we host small intimate weddings and family gatherings. We have a boutique rural setting so all events cater for a max of 14 people.

Can we bring our children and/or pets?

Frequently Asked Questions

Accommodation

Workshops

Events

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